Reference

Understand Your Rights on pcjili

These terms govern your account, your data and how we handle disputes on pcjili — written plainly so you know exactly where you stand. Access to our platform depends on local law and is available only where permitted for eligible players in the Philippines.

Account TermsPrivacy PolicyData RightsGCash & Maya ScopeJurisdiction Notice
pcjili Understand Your Rights on pcjili
LEGAL CONTACT PATHS

Reach Us About a Policy Matter

If you have a question about our terms, want to request a copy of your data, or need to flag a policy concern, our support team handles these through three direct channels. We aim to respond to data or legal queries within the timeframe required by applicable Philippine data protection rules — not just whenever it is convenient.

Team online

Live Chat

Open the chat icon from any page in your account. For legal or data queries, type 'Policy Request' so the agent routes your case correctly from the start.

Email Support

Send your written legal request or data access query to our support email address listed in your account settings under Contact. Include your registered mobile number for faster matching.

Account Help Centre

Log in from your phone or browser, go to Account, then Help, and select Legal and Policy. From there you can submit a formal data correction or deletion request directly.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We handle your personal and financial data with specific technical measures in place. Your account password is hashed, not stored in plain text. Session tokens expire automatically after inactivity, whether you are on mobile browser or desktop. Cookies on pcjili track session state and preferences only — we do not sell cookie data to third parties.

Payment Data Handling

Your GCash, Maya and InstaPay details are used only to process the transaction you authorise. We do not store full wallet credentials on our servers after verification is complete.

Cookie Policy

We use functional and analytics cookies. Functional cookies keep your session active across mobile and desktop. You can manage cookie preferences from the settings menu in your account.

Data Retention Rules

Transaction logs and account records are retained for the period required under Philippine law. After that period, data is deleted or anonymised unless a legal hold applies.

Requesting Changes

To correct, access or request deletion of your personal data, submit a request via the Account Help Centre or email support. We will confirm receipt and act within the legally required period.

Common Questions About Our Terms and Policy

These are the questions we get most often about how our legal terms, data practices and account rules actually work — answered directly so you are not left guessing.

Yes. Your account and these terms are subject to the laws of the Philippines. Access is available only where permitted for eligible players under local regulations.

Transaction records linked to your GCash, Maya and InstaPay activity are stored securely on our servers for the retention period required by applicable Philippine data rules, then deleted or anonymised.

Yes. Submit a data access request via the Account Help Centre or email support. Include your registered number. We will respond within the timeframe required under Philippine data protection law.

We post a notice inside your account and on the site before any material change takes effect. Continuing to use the platform after that date means you accept the updated terms.

You can request deletion through the Account Help Centre. We will act where the law permits — some records must be retained for the period required under Philippine financial and data regulations before deletion is possible.

Contact our support team via live chat or email and mark your message 'Data Complaint'. We will review the issue and respond formally. You also retain the right to escalate to the relevant Philippine regulatory body.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.