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Understand Your pcjili Account Terms

These Terms and Conditions set out what you agree to when you open and use a pcjili account — including how deposits via GCash, Maya, and InstaPay are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesGCash, Maya, InstaPay coveredPhilippines-applicable rulesAccount security obligationsTerms updated without notice

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ACCOUNT STANDARDS

How We Handle Your Account Under These Terms

These Terms are not just a legal formality — they define the actual behaviour of your account, your wallet, and your data on pcjili. Each point below reflects a concrete obligation we hold ourselves to, and one you agree to hold us to as well.

Account Security

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, notify us immediately so we can freeze the account and begin a verification review.

Payment Accuracy

GCash, Maya, and InstaPay details you submit must match your verified account. Mismatched payment details will delay withdrawals until the discrepancy is resolved through our verification process.

Data Retention

We retain account and transaction records as required by applicable Philippine regulations. You may request a summary of your transaction history through the account settings or via support.

Terms Change Requests

If you disagree with a Terms update, you may close your account before the change takes effect. Contact support to initiate account closure and request withdrawal of any remaining balance.

What These Terms Actually Cover

pcjili Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By creating a pcjili account, you confirm that you have read and accepted these Terms in full. They apply to every action you take on the platform — logging in, depositing funds through GCash, Maya, or InstaPay, placing wagers, requesting withdrawals, and contacting support. Each payment

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rail has its own processing behaviour: GCash and Maya transactions are routed through your linked e-wallet, while InstaPay transfers go through your nominated online banking account. We do not charge a fee on deposits, but your e-wallet provider may apply their own transaction rules independently of
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us. Withdrawals are processed after identity verification is complete on your account; if your submitted documents do not match the account details, we will place the withdrawal on hold and notify you through your registered contact. These Terms are governed by applicable Philippine law to the
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extent permitted. We may update them at any time — continued use of the account after a change constitutes acceptance. If any part of these Terms conflicts with local law or regulation, the compliant portion remains in effect. We recommend you check this page periodically, particularly
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before making a significant deposit or withdrawal.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

TERMS CONTACT

Ask Us About These Terms

If any clause here is unclear — whether it relates to your GCash deposit limit, a withdrawal hold, or account eligibility — our support team can walk you through it. Reach us through live chat on the site, by email, or via the in-app message thread. We aim to respond to Terms-related queries with a clear written explanation, not just a policy link.

Team online

Live Chat

Open the chat widget from any page on pcjili to ask a Terms question directly. A support agent will reference the specific clause that applies to your situation.

Email Support

Send a written query to our support address for a formal written reply. Useful when you need a record of the Terms explanation for your own files.

In-App Message

Logged-in accounts can use the message thread inside the platform. This keeps your Terms query tied directly to your account record for faster resolution.

Common Questions About These Terms

These are the questions we hear most often from Philippines players about how the Terms apply to their accounts. Each answer reflects what is actually written in the policy, not a generalisation.

Yes. All deposits — whether through GCash, Maya, or InstaPay — fall under the same Terms. The payment rail affects processing behaviour, but the account rules apply equally across all three methods.

We may update the Terms at any time. We will post the revised version on this page. Continuing to use your account after the update is posted means you accept the updated Terms.

We may suspend or permanently close an account that breaches these Terms. Any balance subject to a Terms violation may be withheld pending review, as outlined in the relevant clause.

Submit a request through live chat or email. We will compile your transaction records and send them to your registered contact. Processing time depends on the volume of data requested.

The same Terms apply across all Philippine regions where access is permitted by local law. Players in Iloilo City are subject to the same eligibility conditions and account rules as all other eligible accounts.

Raise a formal dispute through our email support channel with your account details and the specific clause you believe was misapplied. We will review and respond with a written explanation.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Understand Your pcjili Account Terms

How We Handle Your Account Under These Terms

Account Security

Payment Accuracy

Data Retention

Terms Change Requests

Ask Us About These Terms

Live Chat

Email Support

In-App Message

Common Questions About These Terms

01 Do these Terms apply to GCash and Maya deposits the same way?

02 Can pcjili change the Terms without telling me first?

03 What happens to my account if I breach these Terms?

04 How do I request a copy of my account data or transaction history?

05 Are there Terms specific to players in regions like Iloilo City?

06 What should I do if I disagree with a Terms decision made on my account?

Terms & Conditions

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